Privacy Policy

Last updated: 8 July 2026

This Privacy Policy explains how Helen Priestley Ltd (“we”, “us”, “our”) collects and uses personal information when you visit this website, book a call, or work with us.

Who we are

Helen Priestley Ltd

Company number: 10594209

Registered office: 63 Holgate Road, York, YO24 4AA, United Kingdom

Email: helenrelationshipcoach@gmail.com

What we collect

Depending on how you interact with us, we may collect:

· Contact details such as your name, email address, phone number (if provided)

· Booking details such as appointment time and information you submit when booking

· Coaching information such as questionnaire responses and information you choose to share in sessions

· Payment records such as confirmation of payment and invoices (we do not store your full card details)

· Website technical data such as device and browser information and basic usage data (depending on your site settings)

How we collect it

We collect information when you:

· submit a form on the website

· book a call using our scheduling system

· pay for services via our payment provider

· email us or otherwise contact us

· browse the website (via cookies and similar technologies, depending on your site settings)

How we use your information

We use your information to:

· respond to enquiries

· schedule and deliver calls and coaching services

· prepare written outputs such as the Relationship Clarity Report where applicable

· process payments and manage invoices and accounting

· improve our website and services

· meet legal and regulatory obligations

Our lawful basis for processing

We process personal data where it is necessary to:

· take steps at your request before entering into an agreement

· perform our agreement with you

· meet legal obligations (for example accounting requirements)

· support our legitimate interests in running and improving our services

Where consent is required (for example certain cookies), we will request it.

Sharing your information

We may share personal data with service providers who help us run the business, such as:

· website hosting and website platform providers

· scheduling and video call providers

· payment providers

· email and productivity tools

· professional advisers such as accountants

We share only what is necessary and only for the purposes described above.

International transfers

Some providers may process data outside the UK. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place.

How long we keep your information

We keep personal data only as long as needed for the purposes described and to meet legal, accounting, or safeguarding obligations.

Confidentiality and safeguarding

Coaching conversations and questionnaires are treated as confidential, subject to safeguarding and legal exceptions. If there is an immediate risk of serious harm, we may need to take appropriate steps.

Your rights

You may have rights to access, correct, delete, or restrict the use of your personal data and to object to certain processing. To make a request, email helenrelationshipcoach@gmail.com

This website may use cookies and similar technologies. Depending on your settings, you may see a cookie notice allowing you to manage non-essential cookies.

Contact

If you have questions about this policy, contact helenrelationshopcoach@gmail.com